Many residents of big cities for a long time and comfortably make purchases via online shops. The advantages of such a variety of forms of trafficking: sitting in a comfortable chair home, at any time to roam the expanses of the global network and to choose the desired purchase, trying to save. However, the disadvantages of this type of service have too much. Knowing the "pitfalls" of e-commerce, you can save not only time but also your nerves and money.

The choice of goods

Choosing the right product in the online store - half of business success. What to look for? As a rule, "counters" of such outlets, each image is provided with a detailed description: characteristics, composition of raw materials, components, color, size and growth of the retail price and shipping cost. When you select a product you need to be extremely careful, because one unaccounted item can erase all the joy from buying new things.

Every online seller online shop is easy to find such an inscription: "The seller shall not be liable in the event of a wrong choice of the purchaser or modify the characteristics of the goods." To work around this "gotcha" to be adhered to a competent choice of goods, carefully examining all of its consumer properties. If any data on the selected product is not enough, you can write to your retailer for clarification.

It is worth paying attention to the fact that prices for the same goods vary considerably in different online stores, even the same city. Therefore, you must first make the monitoring of goods and prices in different stores, choosing the most optimal.

Checkout

Another danger lurks in the depths of e-commerce: wrong your purchase. Most Russian virtual stores in Moscow and St. Petersburg, the regions are not all of them are sent to the selected item. The first rule when you make a product: attentive search of the city and the fare cost of delivery. Often, transport costs exceed the price of the selected product.

When making a purchase you need to accurately fill in address information, or no calls, no delivery can not wait.

Virtual reality: no taste, no smell

Another significant disadvantage in any of the virtual product - it can not touch, smell, feel, taste, pass through all their senses. World trade practices successfully uses a "trap" for buyers: they are given the opportunity of owning a chosen thing to its acquisition. Test drive on the cars, trying on clothes and shoes, distribution of free samples - all of these marketing pieces to help get to know the product before buying it. The Internet did not try and feel, it is a huge disadvantage.

Experts advise to find such items in local outlets and record the exact things you liked the article, only then look for its counterpart on the Internet. Not always is possible, however, to try to get around this "gotcha" to be: anything can happen.

Payment for goods

Scams online as in real life, a lot, because it is best to choose the method of payment upon delivery and / or cash to the courier. Pitfall in this case is that the courier had never surrender. Because you need to prepare the required amount under consideration. Although, strictly speaking, the buyer in the shop had never thought about the question - the surrender to him the seller is obliged to give in full.

When prepayment that most often practiced the capital's stores deliveries to the regions, should carefully examine the trading practices online seller, its history in the sales market, read customer reviews. Although in this case there is no guarantee that the buyer will not meet another cheater.

Unpleasant surprises

Quite often it does not coincide with the time of delivery specified in advance, resulting in the buyer into a rage and is associated with suspense. To bypass this "gotcha" is difficult, because the traffic jams, the sluggishness of the staff and Russian "maybe, probably, but somehow" often make the client a hostage situation. To this we must be ready, without planning the day of delivery of meetings and no serious cases.

Difficulties in making a claim may arise from the very first minutes of dialogue. The format of the store does not assume any visual or any other contact with the seller. The only person the client sees - a courier, who have other tasks and responsibilities. The only way out - to make a statement to the competent claim, if necessary, sent to the address of the seller, be patient and wait for a response.

Check the appearance and components when the courier - the only way to determine the appropriate selection and purchase. Most often, the courier did not have the skills to technical verification of complex equipment and be able to professionally and competently carry out the connection and test.

What the law says?

Buying on the Internet - a way to remote sales. Article 26.1 of the RF Law "On Protection of Consumers' Rights states that the seller must provide the consumer with information on the main consumer properties of the goods: the place of manufacture, the address (location) of the seller, the full corporate name of the seller (manufacturer), the price and conditions of purchase goods; on-time delivery, service life, shelf life and warranty period, the procedure for payment of the goods. Specifying a time period during which a proposal for concluding a contract.

The consumer has the right to refuse the goods at any time before it is transmitted. After the purchase - for seven days, but on their own to reimburse shipping costs. If the consumer was not informed of hidden defects, the factory status of goods in writing at the time of delivery courier, it is entitled to reject the goods within three months from the date of delivery of the goods. Returns possible if it was saved presentation and consumer properties of the document, confirming the fact and conditions of purchase. Because all the checks, passports and certificates need to be stored within that period.

Buying online store - a modern form convenient to acquire the goods and services. However, without a skilled pilot, correctly traversing the "pitfalls", you may lose a ship called "Money," "Nerves" and "Time".

Jeanne Pyatirikova

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